Your Rewards / VIP Plus™ Program
Terms & Conditions
Updated: November 1, 2022
Your Rewards / VIP Plus™ Frequent Buyer Bag Programs
- Buy 12 bags of the same selected brand & size premium dog food, cat food, small animal food or hay at any Pet Valu, Paulmac's, Bosley's, Tisol or Total Pet location and get one bag free.
- The Your Rewards / VIP Plus™ Frequent Buyer Bag Program is restricted to the participating brands and in accordance with the sizes and qualifying purchase periods listed in the tables below.
- The qualifying 12 bags purchased must fall within the same bag size category to qualify for the free bag.
- Free bag will be awarded after purchase of your 12th bag. If a member is purchasing their 12th bag plus their 13th bag in the same transaction, the free bag cannot be awarded in the same transaction. A separate, subsequent transaction will be required to receive the free bag.
- Free bags must be redeemed in-store.
- Once a free bag has been earned the free bag credit must be used within 6 months or it will expire regardless of recent transactional history.
- The entitlement to free bag has no cash value.
- All bag purchases will be recorded at the time of purchase. All returned bag purchases will be deducted from your bag total.
- Dog food, cat food and small animal food purchases may not be combined.
- Trial sizes and free bags received as part of other promotions or contests are not eligible for this program.
- Members can purchase qualifying bags and redeem their free bag at any Pet Valu, Paulmac's, Bosley's, Tisol or Total Pet store locations.
- Any Your Rewards/VIP Plus™ Frequent Buyer Bag Program member account showing no bag purchase activity for a period of 1 year from date of last purchase will be deemed “inactive” and Pet Valu Canada Inc., doing business as Pet Valu, Bosley's, Paulmac's, Tisol and Total Pet, reserves the right to delete all bag purchase records from this account.
- Canned food purchases are not eligible for the Frequent Buyer Bag Program but are part of the Your Rewards / VIP Plus™ Case Discount program described below
- The Your Rewards / VIP Plus™ Frequent Buyer Bag Program requires that we provide our participating suppliers with your name, address, telephone number, proof of your purchases and eligibility for your free bags so that they may validate eligible purchases. By signing up for the Your Rewards / VIP Plus program™, you are consenting to our providing this information to our participating suppliers for these purposes
- Pet Valu Canada Inc., doing business as Pet Valu, Bosley's, Paulmac's, Tisol and Total Pet, reserves the right to change, alter or discontinue any or all Your Rewards /VIP Plus™ Frequent Buyer Bag Programs at any time.
Your Rewards / VIP Plus™ Dog & Cat Frequent Buyer Program Participating Brands:
Performatrin Prime, Performatrin Naturals & Performatrin Ultra Bag Programs
| DOG | SMALL | MEDIUM | LARGE | QUALIFYING PURCHASE PERIOD |
|---|---|---|---|---|
| Performatrin Prime | 3 - 6 lb | 13.2 - 15 lb | 26 - 40 lb | 36 Months |
| Performatrin Naturals | 4 lb | 12 lb | 25 lb | 36 Months |
| Performatrin Ultra | 4 - 5.5 lb | 12 - 14.3 lb | 26 - 28 lb | 36 Months |
| CAT | EXTRA SMALL | SMALL | MEDIUM | QUALIFYING PURCHASE PERIOD |
|---|---|---|---|---|
| Performatrin Prime | 2.5 - 3 lb | 5 - 6 lb | 13.2 - 14.3 lb | 36 Months | Performatrin Naturals | 2.5 lb | 5 lb | 12 lb | 36 Months |
| Performatrin Ultra | 2.5 lb | 4 - 6 lb | 13.2 - 14.3 lb | 36 Months |
All Performatrin Prime, Performatrin Naturals and Performatrin Ultra Bag programs have a qualifying purchase period of 36 months during which all 12 bags must be purchased in order to qualify for a free bag.
Your Rewards / VIP Plus™ Dog & Cat Frequent Buyer Program Participating Brands (continued)
The following additional list of vendor brands participating in the Your Rewards / VIP Plus™ Frequent Buyer Bag Program is current as of June 2020. Vendor brand programs may be broken into sub-programs to reflect specific groupings of dry foods, sub-brands or food types. As noted below, select brands have specific qualifying purchase periods for which all 12 bags must be purchased in order to qualify for the free bag:
| BRAND | QUALIFYING PURCHASE PERIOD |
|---|---|
| Acana | 24 months |
| Big Country Raw Cartons & Tubs | 18 months |
| Big Country Raw Grab N Go 18 lbs | 18 months |
| Big Country Raw Grab N Go 12 lbs | 18 months |
| Big Country Raw Fare Game Cat Meal | 18 months |
| Big Country Raw Cookhouse Meatloaf | 18 months |
| Blue Buffalo* | 18 months |
| Canadian Naturals | n/a |
| First Mate | n/a |
| Fussie Cat | n/a |
| Gather | n/a |
| Go Solutions | n/a |
| Honest Kitchen | n/a |
| Kasiks | n/a |
| Merrick | 18 months |
| Natural Balance✝ | 14 months |
| Now Fresh | n/a |
| Open Farm | 24 months |
| Orijen | 24 months |
| Primal Bowl Boosters: Bone Broth, Goats Milk, Elixir and Marrow Bone 6-pack** | 18 months |
| Primal Frozen/Freeze Dried | 18 months |
| Stella & Chewy Frozen Formulas | 12 months |
| Stella & Chewy Kibble | 12 months |
| Summit | n/a |
| Tiki Pets | n/a |
| Wilder Harrier | 24 months |
| Zeal | n/a |
| Zignature | n/a |
* Blue Buffalo Bags Included: dry dog food 22lbs or larger, Small Breed dry dog food 11lb or larger, dry cat food 11lbs or larger.
✝ Natural Balance bags included: dry dog food 10lb or larger, dry cat food 4lb or larger.
** Items in the Primal Bowl Boosters grouping are not eligible to be transferred to other Frequent Buyer programs due to their unique formats and sizes.
Your Rewards / VIP Plus™ Frequent Buyer Bag Program - Participating Vendor Brand Dry Food Bag Size Chart*
| SIZE | DOG(lbs) | CAT(lbs) |
|---|---|---|
| Extra Small (XS) | - | 2 - 4.9lbs |
| Small (SM) | 2-9.9 lbs | 5-9.9 lbs |
| Medium (MD) | 10-19.9 lbs | 10 lbs and above |
| Large (LG) | 20 lbs and above | - |
Your Rewards / VIP Plus™ SMALL ANIMAL‡ FREQUENT BUYER PROGRAM:
The following list of Small Animal brands participating in the Your Rewards / VIP Plus™Frequent Buyer Program is effective as of April 1, 2022. The table below describes the select eligible product sizes and types. Some item exclusions apply, see an Animal Care Expert for details. Buy 12 bags of the same selected brand and size and receive the 13th bag free. All brands in the Small Animal Frequent Buyer Program have a qualifying purchase period of 24 months during which all 12 bags must be purchased in order to qualify for the free 13th bag.
| PROGRAM NAME | SMALL | MEDIUM | LARGE | QUALIFYING PURCHASE PERIOD |
|---|---|---|---|---|
| OXBOW SMALL ANIMAL HAY |
40 oz | n/a | 90 oz | 24 Months |
| OXBOW SMALL ANIMAL FOOD |
1 - 8 lb | 10 - 15 lb | n/a | 24 Months |
| ZUPREEM BIRD FOOD | 0.875 - 4 lb | 10 - 17 lb | 20 - 35 lb | 24 Months |
| HEALTH DIET BIRD FOOD | 2.2 lb | 4 - 5 lb | n/a | 24 Months |
‡Small Animal Frequent Buyer program does not include items for reptiles or fish at this time.
Size Conversion & Brand Switch Policy:
Effective November 2020, Size Conversions (converting a bag balance from one bag size to another) and Brand Switches (converting a bag balance from one participating brand to another participating brand) will be executed using the following methodology (some exceptions apply):
1:1 Size Conversions Down
| CURRENT SIZE | CONVERTED SIZE |
|---|---|
| 1 bag(any size) | 1 bag(any smaller size) |
| Example: 5 Large = 5 Medium | |
| Example: 3 Medium = 3 Small | |
2:1 Size Conversions Up
| CURRENT SIZE | CONVERTED SIZE | NOTE |
|---|---|---|
| 2 Extra Small | 1 Small | Cat program only |
| 2 Small | 1 Medium | |
| 2 Medium | 1 Large | Dog program only |
Senior's Day
The last Thursday of every month is Seniors' Day. Save 10% on regular priced merchandise. Discounts apply to regular priced merchandise on Seniors' Day only. Must be at least 60 years of age and be a valid Your Rewards / VIP Plus member™ to qualify for the discount. Excludes sale items, adoption fees, gift cards, grooming services and license fees. Not combinable with other offers. Pet Valu Canada Inc., doing business as Pet Valu, Bosley's, Paulmac's, Tisol and Total Pet, reserves the right to change the date of Seniors' Day, or discontinue without notice.
Military Day
The last Thursday of every month is Military Day. Save 10% on regular priced merchandise. Discounts apply to regular priced merchandise on Military Day only. Must have valid military identification and be a valid Your Rewards / VIP Plus member™ to qualify for the discount. Excludes sale items, adoption fees, gift cards, grooming services and license fees. Not combinable with other offers. Pet Valu Canada Inc.,doing business as Pet Valu, Bosley's, Paulmac's, Tisol and Total Pet, reserves the right to change the date of Military Day, or discontinue without notice.
Frequent Wash Program (Select Stores)
When members buy 4 Dog Washes, they get the 5th wash free! Dog Wash is only available at select Pet Valu, Paulmac's, Bosley's, Tisol and Total Pet locations. All qualifying Dog Wash purchases must be made within a period of 36 months.Members have 6 months from the date of issuance to redeem their Free Wash.
Case Discount
Members save 5% when they buy cases of select cans, pouches, tubs, tetras and trays. Cans, pouches, tubs and trays must be all same brand, sub-brand, size and value to qualify for the discount. Select brands are excluded, see an Animal Care Expert for details.
The Your Rewards / VIP Plus™ Program ("Program") is offered by Pet Valu Canada Inc. ("Pet Valu Canada", "we", "us" or "our") in Canada to customers of Pet Valu, Bosley's, Paulmac's, Tisol and Total Pet locations, and customers who make purchases on the Pet Valu Canada website, save and except online purchases shipped to Quebec. Membership in the Program is limited to individuals only. You must be of the age of majority or older to participate. These Terms and Conditions govern your participation in the Program and outline the benefits available under the Program, as well as the conditions, restrictions, limitations and criteria for those benefits. By participating in the Program, you acknowledge and agree that you have read and agree to be bound by these Terms and Conditions.
We may, in our sole discretion, alter, limit, or modify the Program, these Terms and Conditions, the benefits made available under the Program (including the applicable conditions, restrictions, limitations and criteria) or may terminate all or part of the Program any time at our sole discretion by posting a notice on our website.
YOUR CONTINUED PARTICIPATION IN THE PROGRAM FOLLOWING SUCH CHANGES CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES.
We reserve the right to exclude individuals from the Program if they do not comply with these Terms and Conditions or otherwise act in a manner that is offensive, abusive, dishonest or unlawful. If you are excluded from the Program or otherwise terminate your participation in the Program, any benefits will automatically expire. Membership is non-transferable.
Personal information collected in connection with the Program will be handled in accordance with the Pet Valu Canada privacy policy at privacy-policy. For more information on the privacy practices of Pet Valu Canada Inc. or to unsubscribe or withdraw your consent for any communications from us, please visit privacy-policy or contact us online or by mail at Pet Valu Canada Inc., Attn: Pet Valu Group Privacy Officer, 130 Royal Crest Court, Markham, ON, L3R 0A1