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Terms & Conditions

Updated April 2023

Frequent Buyer Programs

Buy 12 items of the same selected brand, size and format of premium dog food, cat food, small animal food or hay at any Pet Valu, Paulmac's, Bosley's, Tisol or Total Pet location and get the 13th item free. The Your Rewards/VIP Plus™ Frequent Buyer program is restricted to the participating brands and in accordance with the sizes, formats and qualifying purchase periods. Free item will be awarded after purchase of your 12th item. If a member is purchasing their 12th item plus their 13th item in the same transaction, the free item cannot be awarded in the same transaction. A separate, subsequent transaction will be required to receive the free item.

Free items must be redeemed in store. Currently, online item redemption is not available. Once a free item has been earned, the free item credit must be used within 6 months from that date. The item credit will expire regardless of recent transactional history. The entitlement to free item has no cash value. All item purchases will be recorded at the time of purchase. All returned item purchases will be deducted from your accrual total.

Dog food, cat food, small animal food and hay purchases may not be combined. Trial sizes and free items received as part of other promotions or contests are not eligible for this program.

Canned food purchases are not eligible for the Frequent Buyer Bag program but are part of the Your Rewards/VIP Plus™ Case Discount program, described below.

Members can purchase qualifying items and redeem their free item at any Pet Valu, Paulmac's, Bosley's, Tisol or Total Pet store locations.

Any Your Rewards/VIP Plus™ Frequent Buyer program member account showing no item purchase activity for a period of 1 year from date of last purchase will be deemed “inactive” and Pet Valu Canada Inc., doing business as Pet Valu, Bosley's, Paulmac's, Tisol and Total Pet, reserves the right to delete all item purchase records from this account.

The Your Rewards/VIP Plus™ Frequent Buyer program requires that we provide our participating suppliers with your name, address, telephone number, proof of your purchases and eligibility for your free bags so that they may validate eligible purchases. By signing up for the Your Rewards/VIP Plus™ program, you are consenting to our providing this information to our participating suppliers for these purposes.

Pet Valu Canada Inc., doing business as Pet Valu, Bosley's, Paulmac's, Tisol and Total Pet, reserves the right to change, alter or discontinue any or all Your Rewards/VIP Plus™ Frequent Buyer Bag programs at any time.

For the Small Animal Frequent Buyer program, some brand item exclusions apply, see an Animal Care Expert for details. All brands in the Small Animal Frequent Buyer program have a qualifying purchase period of 24 months during which all 12 items must be purchased to qualify for the free 13th item. Once a free item has been earned, the free item credit must be used within 6 months from that date, or it will expire regardless of recent transactional history. Currently, the Small Animal Frequent Buyer program does not include items for reptiles or fish.

Freeze dried and frozen raw format foods have their own groupings, due to their unique format, sizes, and price. Balances in the freeze dried and frozen raw groupings are not eligible to be transferred to the dry kibble programs.

Performatrin Prime, Performatrin Naturals and Performatrin Ultra
Performatrin Prime

Format

Kibble

Qualifying
Purchase Period

36 months

Size Range

Cat XS 2.5 - 3 lb

Cat SM 5 - 6 lb

Cat MD 13.2 - 15 lb

 

Dog SM 3 - 6 lb

Dog MD 13.2 - 15 lb

Dog LG 26 - 40 lb


Performatrin Ultra

Format

Kibble

Qualifying
Purchase Period

36 months

Size Range

Cat XS 2.5 - 2.8 lb

Cat SM 4 - 5.5 lb

Cat MD 12 - 14.3 lb

 

Dog SM 3.5 - 5.5 lb

Dog MD 10 - 14.3 lb

Dog LG 22 - 28 lb


Performatrin Ultra

Format

Freeze-Dried

Qualifying
Purchase Period

36 months

Size Range

Dog SM 4 - 7 oz

Dog MD 12 - 16 oz

Dog LG 25 oz








Performatrin Naturals

Format

Kibble

Qualifying
Purchase Period

36 months

Size Range

Cat XS 2.5 lb

Cat SM 5 lb

Cat MD 12 lb

 

Dog SM 4 lb

Dog MD 12 lb

Dog LG 25 lb


Participating Brands
Acana

Format

Kibble
Freeze-Dried

Qualifying
Purchase Period

24 months

Big Country Raw

Format

Frozen

Qualifying
Purchase Period

18 months

Blue Buffalo

Format*

Kibble

Qualifying
Purchase Period

18 months

Canadian Naturals

Format

Kibble

Qualifying
Purchase Period

None

Available in Western Canada only

FirstMate Pet Foods

Format

Kibble

Qualifying
Purchase Period

None

Available in Western Canada only

Fussie Cat

Format

Kibble

Qualifying
Purchase Period

None

Gather

Format

Kibble

Qualifying
Purchase Period

None

GO! Solutions

Format

Kibble

Qualifying
Purchase Period

None

Health Diet

Format

Seed

Qualifying
Purchase Period

None

Hill's Science Diet

Format

Kibble

Qualifying
Purchase Period

24 months

The Honest Kitchen

Format

Dehydrated
Kibble

Qualifying
Purchase Period

None

Kasiks

Format

Kibble

Qualifying
Purchase Period

None

Available in Western Canada only

Kiwi Kitchens

Format

Freeze Dried
Booster
Air-Dried

Qualifying
Purchase Period

None

Merrick

Format

Kibble

Qualifying
Purchase Period

18 months

Natural Balance

Format

Kibble

Qualifying
Purchase Period

14 months

Now Fresh

Format

Kibble

Qualifying
Purchase Period

None

Open Farm

Format

Kibble
Freeze-Dried

Qualifying
Purchase Period

24 months

Orijen

Format

Kibble
Freeze-Dried

Qualifying
Purchase Period

24 months

Oxbow

Format

Hay
Pellet Food

Qualifying
Purchase Period

24 months

Primal

Format**

Frozen
Freeze-Dried
Toppers

Qualifying
Purchase Period

18 months

Science Selective

Format

Pellet Food

Qualifying
Purchase Period

24 months

Stella & Chewy's

Format

Frozen
Kibble

Qualifying
Purchase Period

12 months

Summit

Format

Kibble

Qualifying
Purchase Period

None

Tiki Cat

Format

Kibble

Qualifying
Purchase Period

None

Tiki Dog

Format

Kibble

Qualifying
Purchase Period

None

Wilder Harrier

Format

Kibble

Qualifying
Purchase Period

24 months

Zeal Canada

Format

Air-dried

Qualifying
Purchase Period

None

Zignature

Format

Kibble

Qualifying
Purchase Period

None

ZuPreem

Format

Seed

Qualifying
Purchase Period

24 months


* Blue Buffalo Bags included: dry dog food 22 lbs or larger, Small Breed dry dog food 11 lbs or larger, dry cat food 11 lbs or larger.

✝ Natural Balance bags included: dry dog food 10lb or larger, dry cat food 4lb or larger.

** Items in the Primal Bowl Boosters grouping are not eligible to be transferred to other Frequent Buyer programs due to their unique formats and sizes.

Participating Brands Size Groups
DOG AND CAT KIBBLE NATIONAL BRAND SIZE GROUPS
SIZE DOG CAT
Extra Small (XS) - 2 - 4.9lbs
Small (SM) 2-9.9 lbs 5-9.9 lbs
Medium (MD) 10-19.9 lbs 10 lbs and above
Large (LG) 20 lbs and above -

FREEZE-DRIED AND FROZEN RAW BRANDS, FORMATS & SIZE GROUPS
PROGRAM FORMAT SIZE RANGES
Performatrin Ultra Freeze-Dried Dog SM 4 - 7 oz
Dog MD 12 - 16 oz
Dog LG 25 oz
Acana/Orijen Freeze-Dried Dog MD 6 oz, 8 oz
Dog LG 14 oz patties, 16 oz
Big Country Raw Cat Fare Game Meal
Dog Carton & Tub
Dog Grab N Go
Dog Cookhouse Meatloaf
Dog XL
2 lb
4 lb
12 lb & 18 lb
750 g
24 lb
Kiwi Kitchens Freeze-Dried Cat SM 3.8 oz
Cat MD 10 oz
Dog MD 9-15 oz
Dog LG 2 lbs
Open Farm Freeze-Dried Raw





Freeze-Dried Patties
Cat SM 3.5 oz
Cat MD 9 oz
Dog SM 3.5 oz
Dog MD 13.5 oz
Dog LG 22 oz

Dog MD 10.5 oz
Primal Bowl Boosters: Bone Broth, Goat’s Milk, Cupboard Cuts, Elixirs and Marrow Bone (6 pc)




Frozen & Freeze-Dried



Starter Packs

Dog SM 16 oz
Dog MD 32 oz & 6 pc


Cat SM 5.5 oz & 1 lb
Cat MD 14 oz & 1 lb
Dog SM 5.5 oz
Dog MD 14 oz & 3 - 4 lb
Dog LG 6 lb

Cat 4 pc
Dog 4 pc
Stella & Chewy’s Frozen Cat SM 1 - 1.25 lb
Cat MD 3 lb
Dog SM 3 - 4 lb
Dog MD 6 lb
Dog LG 12 lb

SMALL ANIMAL BRAND SIZE GROUPS
PROGRAM NAME SMALL MEDIUM LARGE
Oxbow Small Animal Hay 40 oz - 90 oz
Oxbow Small Animal Food 1 - 8 lbs 10 - 15 lbs -
Science Selective Small Animal Food 12 oz - 4.6 lbs - -
Health Diet Bird Food 2.2 lbs 4 - 5 lbs -
ZuPreem Bird Food 0.875 - 4 lbs 10 - 17 lbs 20 - 35 lbs
Size and Conversion Switch Policy

Effective November 2020, Size Conversions (converting a bag balance from one bag size to another) and Brand Switches (converting a bag balance from one participating brand to another participating brand) will be executed using the following methodology (some exceptions apply).

1:1 Size Conversions Down
CURRENT SIZE CONVERTED SIZE
1 Bag(any size) 1 Bag(any smaller size)
Examples: 5 Large = 5 Medium, 3 Medium = 3 Small

2:1 Size Conversions Up
CURRENT SIZE CONVERTED SIZE NOTE
2 Extra Small 1 Small Cat program Only
2 Small 1 Medium -
2 Medium 1 Large Dog progam only
Seniors /Military Day

The last Thursday of every month is Seniors' Day/Military Day. Save 10% on regular-priced merchandise on Seniors' Day/Military Day only. Your Rewards/VIP Plus™ members must be at least 60 years of age or have valid military identification. Excludes sale and clearance items, adoption fees, gift cards, grooming services and license fees. Not combinable with other offers. Pet Valu Canada Inc., doing business as Pet Valu, Bosley's, Paulmac's, Tisol and Total Pet, reserves the right to change the date of Seniors' Day, or discontinue without notice.

Frequent Wash Program

When members buy 4 dog washes, they get the 5th wash free! Dog Wash is only available at select Pet Valu, Paulmac's, Bosley's, Tisol and Total Pet locations. All qualifying Dog Wash purchases must be made within a period of 36 months. Once a free wash has been earned, the free wash must be used within 6 months from that date, or it will expire regardless of recent transactional history.

Case Discount

Members save 5% when they buy cases of select cans, pouches, tubs, tetras and trays. Cans, pouches, tubs, tetras and trays must be all same brand, sub-brand, size and value to qualify for the discount. Case Discount is only available in-store, select brands are excluded, see an Animal Care Expert for details.

Member Exclusive Emails & Offers

Members who subscribe to Pet Valu Canada’s emails may also receive select email offers from time to time. Offers may vary and are made at Pet Valu Canada’s discretion. Offers are subject to change, alteration, substitution, or termination by Pet Valu Canada in its sole discretion at any time. See specific offers for any additional terms and conditions.

Birthday Perk Rules:

  • A Your Rewards member has an option to share information about their pet(s) by creating an online profile for their pet(s) at Petvalu.ca/mypets. The profile information is used to provide relevant marketing communications to the member, including an option for a Birthday Perk for their pet.
  • To receive the Birthday Perk, the member must be opted-in to receive marketing communications from Pet Valu.
  • To qualify for the Birthday Perk, a member must complete a minimum of 4 specific fields within the Pet Profile: pet’s name, type of pet, pet breed and date of Birthday/or Gotcha Day/or Adoption Day.
  • There is a maximum number of 2 Birthday perks per customer per year. The first 2 pets with a Pet Profile created will receive the annual perk. Each pet will only receive 1 perk per annual year.
  • Birthday Perks are valid only for the specific member, during the identified birthday month, and expire on the last day of that month, with no date extensions.
  • Birthday perks are issued at the start of each month. Profile must be completed 14 days prior to birthday month to qualify for the following month’s Birthday perk. Otherwise, it cannot be guaranteed that DPL will receive offer for the following month.
  • Birthday Perk is subject to change and may not be combined with any other offers
  • In the event of a deceased pet, a Pet Profile can be deleted from an account, which will end the Birthday perk annual offer for that pet.
Loyalty Program Member Participation

The Your Rewards/VIP Plus™ program ("program") is offered by Pet Valu Canada Inc. ("Pet Valu Canada", "we", "us" or "our") in Canada to customers of Pet Valu, Bosley's, Paulmac's, Tisol, and Total Pet locations, and customers who make purchases on the Pet Valu Canada website, save and except online purchases shipped to Quebec.

Membership in the program is limited to individuals only. You must be of the age of majority or older to participate. These Terms and Conditions govern your participation in the program and outline the benefits available under the program, as well as the conditions, restrictions, limitations and criteria for those benefits. By participating in the program, you acknowledge and agree that you have read and agree to be bound by these Terms and Conditions.

We may, in our sole discretion, alter, limit, or modify the program, these Terms and Conditions, the benefits made available under the program (including the applicable conditions, restrictions, limitations and criteria) or may terminate all or part of the program any time at our sole discretion by posting a notice on our website.

YOUR CONTINUED PARTICIPATION IN THE PROGRAM FOLLOWING SUCH CHANGES CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES.

We reserve the right to exclude individuals from the program if they do not comply with these Terms and Conditions or otherwise act in a manner that is offensive, abusive, dishonest or unlawful. If you are excluded from the program or otherwise terminate your participation in the program, any benefits will automatically expire. Membership is non-transferable.

Privacy

Personal information collected in connection with the program will be handled in accordance with the Pet Valu Canada privacy policy at privacy-policy. For more information on the privacy practices of Pet Valu Canada Inc. or to unsubscribe or withdraw your consent for any communications from us, please visit privacy-policy or contact us online or by mail at Pet Valu Canada Inc., Attn: Pet Valu Group Privacy Officer, 130 Royal Crest Court, Markham, ON, L3R 0A1

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Frequently Asked Questions

How do I sign up?

You can sign up for the Your Rewards™ program in any of our 600+ Pet Valu family of stores. When you sign up in store, an Animal Care Expert will create your personal account using your phone number plus some other specific information. Don’t forget to share your email address to get the best out of the program – members are first to hear about sales, new items, pet care advice and special offers too.

How does the Frequent Buyer program work?

Buy 12 items of the same select brand and size of dog food, cat food, select small animal food or select hay at any Pet Valu, Paulmac’s, Bosley’s, Tisol or Total Pet location and get one item free. The free item will be in the same size category as all previous purchases. In-store and online purchases count toward your total balance. See our Benefits page to review brands in the program – The list of participating brands keeps growing!

Do I have to purchase the 12 items within a certain amount of time?

Yes and no! Some brands have expiry periods and require purchases to be made within a certain time frame to receive the 13th free. For example, 12 bags of Performatrin Ultra must be purchased within 36 months to receive the 13th free. See our Terms and Conditions for participating brands’ expiration periods.

How do I know what my item purchases balances are?

Members can always see their latest balances on the bottom of their in-store receipt.

How do I claim my free reward?

At this time, your free item can only be redeemed in store. Once you have purchased 12 qualifying items, your account will be credited automatically with a free award, and your balance for that program will be reset. Please speak to an Animal Care Expert who will look up your account to redeem your award. Your award is valid for 6 months. Currently, free items cannot be redeemed online at this time. For more information, contact us at Customer Care by calling 1-800-738-8258,
Mon to Sat 8 a.m. to 10 p.m. ET
and Sun 8 a.m. to 8 p.m. ET

What happens if I have a dog and a cat? Do they each get a free item?

Dog and cat purchases cannot be combined, but your purchases will be tracked individually and qualify toward a free item of that brand and size.

Are there any discounts for buying multiple cans of food at one time?

Yes! Your Rewards/VIP Plus™ members receive 5% off cases of 12 or 24 select cans, pouches, tubs, trays, and tetras. Items must be the same brand, sub-brand, size, and value to qualify. See our Terms & Conditions for full details. The 5% Case Discount is currently only available in store.