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SUPER SAVINGS. Offers Valid May 2-15.

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Terms & Conditions

Terms and Conditions for the Offer

*Receive a $10 Voucher with any combined purchase total over $75 before taxes, in a single transaction between April 26-28, 2024 at a participating Pet Valu®, Bosley’s by Pet Valu®, Paulmac’s Pets®, Tisol® and Total Pet® stores in Canada (excluding Quebec) and online at petvalu.ca. Eligible customers who shop in-store will receive a voucher that is redeemable in store only. Eligible customers who shop online will receive an email voucher that is redeemable online or in store. Voucher is redeemable May 2-15, 2024 in store and/or online, as the case may be. The terms and conditions are subject to change. Pet Valu Canada Inc. reserves the right to amend or cancel at any time without notice.


In-store Offer Terms and Conditions

*The $10 Voucher is redeemable towards the purchase of products and/or services (including Dog Wash, excluding grooming services, adoption fees and pet licensing fees). Valid in store only at participating Pet Valu®, Bosley’s by Pet Valu®, Paulmac’s Pets®, Tisol® and Total Pet® stores in Canada (excluding Quebec) between May 2-15, 2024. This Voucher is valid for one-time use only and must be surrendered at the time of purchase. See voucher terms for full details.


Online Offer Terms and Conditions

*Spend a minimum of $75 before applicable taxes online at petvalu.ca between April 26-28, 2024, inclusive and receive a one-time use $10 Voucher (the “Offer”). The Voucher is redeemable towards the purchase of products at participating Pet Valu®, Bosley’s by Pet Valu®, Paulmac’s Pets®, Tisol® and Total Pet® stores in Canada (excluding Quebec), and online at petvalu.ca from May 2-15, 2024 only. To redeem the Voucher, online customers will receive a special code via email between April 30 – May 2, 2024.  To receive the special code, you must opt in to receive emails from Pet Valu Canada Inc.

Terms and Conditions for the Voucher

Terms and Conditions for the In-store Voucher

*The $10 Voucher is redeemable towards the purchase of products and/or services (including Dog Wash, excluding grooming services, adoption fees and pet licensing fees). Valid in store only at participating Pet Valu®, Bosley’s by Pet Valu®, Paulmac’s Pets®, Tisol® and Total Pet® stores in Canada (excluding Quebec) between May 2-15, 2024. This Voucher is valid for one-time use only and must be surrendered at the time of purchase. More than one such Voucher may be used towards the same in-store purchase. The Voucher(s) cannot be applied to pay for previously purchased merchandise or towards the purchase of gift cards. The Voucher(s) may not be redeemed for cash and has no surrender value. No cash will be paid or credit given if the face value of the Voucher(s) exceeds the price of the product or service purchased. No mechanical or other reproductions will be accepted. Voucher(s) will not be replaced if lost or stolen. You will receive the price paid (net of Voucher) on all returned or exchanged merchandise.


Terms and Conditions for the Online Voucher

*This $10 Voucher is redeemable towards online or in store purchases (including Dog Wash, excluding gift cards, grooming services, adoption fees and pet licensing fees).  Valid in store at participating Pet Valu®, Bosley’s by Pet Valu®, Paulmac’s Pets®, Tisol® and Total Pet® stores in Canada (excluding Quebec) and online at petvalu.ca, between May 2-15, 2024.  One Voucher per transaction only if redeeming online. Voucher cannot be applied to pay for previously purchased merchandise. Voucher will not be replaced if lost or stolen. You will receive the price paid (net of Voucher) on all returned or exchanged merchandise. Your Rewards™ case discounts not applicable online.  The Voucher may not be redeemed for cash and has no surrender value. No cash will be paid or credit given if the face value of the Voucher exceeds the price of the product or service purchased.

FAQs

How do I receive a gift voucher?

Get a $10 gift voucher when you spend $75 or more before applicable taxes and shipping between April 26-28, 2024.* Redeemable May 2-15, 2024.

For qualifying online purchases, you’ll receive your $10 gift voucher sent to your email between April 30 – May 2, 2024. You need to be subscribed to our newsletter to receive this gift voucher, you can sign up here.

For qualifying in-store purchases, you’ll receive a physical $10 gift voucher printed on your receipt.

Can I redeem more than one voucher at once?

Redeeming in store: Multiple gift vouchers may be used together and stacked with their combined value. In-store gift vouchers (receipt printed) can only be redeemed at one of our 700+ store locations across Canada, but may be combined with one online gift voucher per transaction.

Redeeming at petvalu.ca: Only one online gift voucher may be used per transaction. Vouchers received via email can be redeemed both online and at in stores.

Do I have to opt into the Pet Valu email newsletter to receive an online gift voucher?

Yes! To be eligible for an online gift voucher, you must opt into the Pet Valu newsletter to receive your gift voucher via email. Sign up for our newsletter here.

I didn’t get my gift voucher online, what do I do?

Online gift vouchers will be emailed between April 30 – May 2, 2024. If you have not received the online gift voucher after this time, please confirm that your order was over $75 (before applicable taxes and shipping fees), was placed during the eligibility period of April 26-28, 2024, and that you have opted into the Pet Valu email newsletter. If you believe your purchase is eligible, please reach out to Customer Care at customercare@petvalu.com with your order number.

I didn’t get my gift voucher in store, what do I do?

In-store gift vouchers are printed on your receipt for all eligible transactions. If you opted not to receive a receipt with your purchase, you should still have received a separate receipt voucher. If you believe there has been an issue, please contact your local store with your receipt. Unfortunately, we are unable to replace lost or stolen vouchers.

If I spend $150 or more, will I receive two or more vouchers?

Eligible customers will receive a $10 gift voucher with any combined purchase total over $75 before applicable taxes and shipping in a single transaction, between April 26-28, 2024, at a participating Pet Valu®, Bosley’s by Pet Valu®, Paulmac’s Pets®, Tisol® and Total Pet® stores in Canada (excluding Quebec) and online at petvalu.ca. This offer does not stack for additional gift vouchers in increments of $75.

Can I use my online gift voucher in store?

Yes, you can! Redeemable May 2-15, 2024. Please note that only one online gift voucher can be redeemed at a time.

Can I use my in-store gift voucher online?

Unfortunately in-store gift vouchers may only be redeemed in store from May 2-15, 2024.

Can I only redeem my gift voucher from May 2-15, 2024?

Yes, you can only redeem your gift voucher from May 2-15, 2024. We offer some great items priced at around $10 like treats and toys to spoil your pet during. Your gift voucher can also be used towards our Self-Serve Dog Wash, just in time to have your pets looking their best for Spring.

I placed an order the day/week prior to the promotion, can I get a gift voucher now?

Only eligible transactions made between April 26-28, 2024 at a participating Pet Valu®, Bosley’s by Pet Valu®, Paulmac’s Pets®, Tisol® and Total Pet® stores in Canada (excluding Quebec) and online at petvalu.ca will receive a gift voucher. If you missed shopping with us during the promotion, please sign up for our emails to hear about any upcoming sales and events.

The items I ordered were cancelled/out of stock, can I get a raincheck, or can I take advantage of the promo when items are back in stock?

Due to potential discrepancies in our inventory, there's a chance orders may be cancelled. Rainchecks are not available for this promotion. Only eligible transactions made between April 26-28, 2024at a participating Pet Valu®, Bosley’s by Pet Valu®, Paulmac’s Pets®, Tisol® and Total Pet® stores in Canada (excluding Quebec) and online at petvalu.ca will receive a gift voucher. Please speak to an Animal Care Expert about possible alternative products.